FAQs

Do you ship to my country?
Yes we ship orders worldwide!

What payment methods do you accept?
We accept PayPal and all major credit and debit cards.

How much is shipping?
Standard shipping within the United Kingdom costs £2 and standard International shipping costs £5, standard shipping is without tracking and we advise our customers to view our Postage Upgrades section if you require tracking information or wish for your order to be sent Signed For Delivery. This service is available within the United Kingdom and Internationally. Please note we cannot be held responsible for untracked orders that have not arrived. Orders over £50 can use the discount code "FREESHIP" for free shipping. UK orders over £50 will be upgraded to First Class Signed For Delivery free of charge.

How long will it take for my order to arrive?
Orders are usually dispatched within 48 hours, this does not include weekends and bank holidays. You will recieve an email once your order has been dispatched. Orders being delivered to UK postal addresses arrive within 1-3 working days, European orders can take up to 5-14 working days to arrive, other international orders can take 1-4 weeks to arrive.

My postal information is wrong, can you help?
If you have provided incorrect postage details with your order please send us an email as soon as possible to rectify the issue.

Can I amend my order?
If the order has not been dispatched then amending an order is possible, if there is an issue or you wish to cancel your order please let us know as soon as possible

Can I change the currency on your website to my own?
Yes, we have a currency converter in the top right hand corner of our website.

Can I have my order gift wrapped?
If you wish to have an order gift wrapped please contact us via the contact form or via email. We offer gift boxes for rings and necklaces which can be purchased separately. We will be offering a gift wrap option under the Postage Upgrades section for our Christmas gift wrapping service.

I have a discount code, can I use it?
Yes, you can also receive free worldwide shipping on orders over £50 with the code 'FREESHIP'. Discount codes cannot be applied to sale items.

I want to return my order, how do I do this?
Returns are accepted up to 14 days after purchase. We do not accept returns on sale items or earrings. Items being returned need to be sent back unused and in their original packaging. We do not cover the cost of the return but in the case of an exchange the new product will be sent out free of charge via standard post. We also offer exchanges.

Are your products Sterling Silver?
Products are only Sterling Silver if stated.

I would like my necklace on an different necklace length, is this possible?
Yes, we can customise most of our products. Please send an email or add a note with your order for a different length necklace.

My question hasn't been answered, what next?
Email us at lostatseajewellery@gmail.com or use the contact form we will get back to you as soon as we can.